Support

Manual access verification & setup

• If you have just subscribed, follow the four-step access verification process on the homepage — the steps and the copy-ready email template live there.
• Did not receive your NovaStation Windows setup installer yet? Write to us from your checkout email and we will re-issue the link from our side.
• Switching machines? Email us with your purchase email and we will help you set up on the new machine.
• Windows shows an "unverified publisher" warning the first time you run the file? Click More info > Run anyway only after confirming the file came from us by email. Only download from the link in your verification reply.

Billing & cancellation

• Stripe customers — open the self-service portal link inside any Stripe receipt to update card details, change billing email, or cancel.
• PayPal customers — open your PayPal automatic payments dashboard and cancel the recurring payment.
• Stuck on either side? Email us and we cancel from our side, usually within one business day.
• NovaStation subscriptions are non-refundable. Cancel anytime to stop future billing; access remains active through the end of the current billing period. The full policy is on Refunds & cancellation.

Install & first run

• NovaStation runs on Windows 10 or 11, 64-bit. The app is delivered through a Windows setup installer for easier installation — double-click the installer we send and walk through the wizard. No Python, Inno Setup, or developer tools required.
• Windows may show an “unverified publisher” warning the first time. Choose More info > Run anyway only after confirming you received the file directly from us.
• Need the Quick Start guide? Read the Quick Start page.

Try NovaStation Lite first

• NovaStation Lite is a free limited preview of the desktop workspace — download Lite to explore the chart-first interface before subscribing.
• Lite has a limited symbol selection, a limited timeframe selection, the basic chart workspace, and no license requirement.
• Lite has no signals, no buy/sell markers, no signal history, no Discord or Telegram or webhook alerts, and no paper trading automation. Those are Premium features.
• If a Lite user opens a locked area, the app shows a small Premium Feature message instead — no upgrade-popup spam.

Reporting a bug

The fastest way to get a fix is a short note that includes:

• Your app version (from Settings → About NovaStation)
• Whether you are on NovaStation Lite or NovaStation Premium
• The exact step where the issue happened — what you clicked and what you expected to see
• What actually happened (any error message, a screenshot if you can grab one)

Send all of that to [email protected] and we usually reply within a business day.